SM SMART TRADING PTY LTD | ABN 15 675 563 809 | (“SM Roller Shutters”, “we”, “us”, “our”)

Last updated: 30 July 2026

TERMS AND CONDITIONS (SUPPLY, INSTALLATION, REPAIRS)

These Terms and Conditions (“Terms”) apply to all quotes, orders, supply, installation, repairs, and services provided by SM Roller Shutters to you (“you”, “customer”). If there is any inconsistency between these Terms and a written quote or invoice, the quote or invoice will apply to the extent of the inconsistency.

1. DEFINITIONS. “Goods” means roller shutters and any related parts, accessories, remotes, controls, and materials we supply. “Services” means measuring, quoting, custom preparation, installation, electrical work (where included), repairs, and any related labour. “Work” starts when we order materials, commence custom preparation, schedule installation resources, or otherwise begin preparation for your job.

2. QUOTES AND ACCEPTANCE. Quotes are valid for 30 days from the date issued unless stated otherwise in writing. A quote is accepted when you confirm acceptance in writing (including SMS or email) or pay a deposit. Quotes are based on conditions reasonably observed at the time of quoting. If conditions differ, a variation may be required. If there is an obvious error in a quote, we may correct it before installation begins.

3. DEPOSITS AND PAYMENTS. A deposit of 30% is required to place an order (unless stated otherwise on your invoice). Your deposit covers admin, scheduling, ordering materials, and preparation work. The remaining balance is due on completion of installation. If payment is overdue, we may pause work, reschedule, and recover reasonable costs. Payment is accepted by the methods stated on your invoice.

4. VARIATIONS AND ADDITIONAL WORK. Changes requested after accepting the quote will require a written variation for your approval and may affect price and timeline. Extra work outside the agreed scope will be discussed and approved before proceeding. If the work area is not clear on arrival, additional charges may apply — labour charged at $100/hour or $50/shutter depending on what is required.

5. SCHEDULING AND DELAYS. All timeframes are estimates only and may vary due to supplier delays, material availability, workload, weather, or site conditions. To the extent permitted by law, we are not liable for penalties or indirect losses caused by delays.

6. SITE ACCESS AND CUSTOMER RESPONSIBILITIES. You agree to provide safe, clear access to work areas and power where required; remove obstacles, furniture, blinds, and fragile items; secure pets and children; ensure someone over 18 is on site; and obtain any approvals required (landlord, body corporate, permits). If access is not available or the site is unsafe, we may reschedule and a return visit fee may apply.

7. INSTALLATION AND COSMETIC LIMITS. Installation involves drilling and fixings and may cause minor marks to surfaces. Unless agreed in writing, we do not repaint or refinish surfaces. If we cause damage due to our negligence, we will take reasonable steps to rectify it.

8. ELECTRICAL WORK. Electrical work will be completed by a licensed electrician we organise. A Certificate of Electrical Safety will be provided for all electrical work completed.

9. OWNERSHIP AND RISK. All Goods remain our property until full payment is received and cleared. Risk passes to you once installed. If payment remains unpaid, you agree to provide reasonable access for us to recover unpaid Goods.

10. CANCELLATIONS. Before Work starts: we may retain or charge an amount reflecting reasonable costs incurred. After Work starts: you are responsible for all reasonable costs including materials ordered or custom-prepared and labour already performed. Refunds will be reduced by these costs except where required by law.

11. AUSTRALIAN CONSUMER LAW. Our Goods and Services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits your rights under the Australian Consumer Law.

12. WARRANTY — RESIDENTIAL USE. Aluminium roller shutters (including window roller shutters): 10 years on shutter profile slats. Electric motors: 5 years (SM tubular motor) or 7 years (Elero motor, where fitted). Electronic components including receivers, remotes, wall switches, and WiFi control units: 1 year. Polycarbonate Roller Shutter: 3 years on shutter profile slats and electrical motors. Alfresco Roller Shutter: 5 years on shutter profile slats and electrical motors. Manual winders, stainless steel cables, bearings, brackets, axles, pelmets, and other parts: 1 year. Roof shutter applications or shutters installed at less than 70 degrees pitch: 1 year. Workmanship and electrical workmanship/parts supplied by us: 1 year. Commercial goods, services, and repair jobs: 1 year unless stated otherwise in writing. All warranty periods start from the installation date.

13. WARRANTY EXCLUSIONS. Warranty does not apply to issues caused by: relocation of the shutter; unauthorised modifications or repairs; use of non-genuine parts; misuse, neglect, or lack of maintenance; continued use while a fault is present; power surges, vandalism, impact, storms, floods, bushfires, lightning, salt exposure, chemicals, extreme weather, or animal interference; or normal wear and tear and cosmetic ageing.

14. WARRANTY CLAIMS. Submit claims by email within the warranty period, including your name, address, installation date, photos/video where possible, and description of the issue. We may schedule an inspection. If covered, we will repair or replace the defective component. If not covered, we will advise paid repair options.

15. REPAIRS AND CALL-OUT FEES. Standard call-out fee: $165 within 30 km. Additional travel charges apply beyond 30 km. A call-out fee applies when the workmanship warranty has expired or where the issue is not caused by us. For shutters not installed by us, the call-out fee is waived if you proceed with the paid repair recommended at that visit. After-hours/weekend/public holiday call-out fee starts at $495 within 30 km. Labour and parts for non-warranty repairs are charged separately. No paid work proceeds without your approval. If you decline repairs after attendance, the call-out fee remains payable.

16. URGENT REPAIRS. We will schedule repairs as soon as reasonably possible. Urgent or after-hours attendance may be available at higher rates as set out above.

17. WARRANTY TRANSFERABILITY. Warranties apply to the original purchaser and original installation site. Any transfer requires our written approval.

18. LIMITATION OF LIABILITY. Nothing excludes consumer guarantees under Australian Consumer Law. To the extent permitted by law, we are not liable for indirect or consequential loss. Where permitted by law, our liability is limited to supplying the services again or paying the cost of having the services supplied again.

19. CHANGES TO TERMS. Any updated Terms apply to future quotes and orders. The Terms that apply to your job are those in place when you accept your quote, unless both parties agree in writing to a change.

20. GOVERNING LAW. These Terms are governed by the laws of Victoria, Australia. Disputes will be handled in the courts of Victoria.

CONTACT US | SM Roller Shutters
Email: info@smrollershutters.com.au
Phone: 0424 804 988

SM SMART TRADING PTY LTD | ABN 15 675 563 809 | (we, us, our, or SM Roller Shutters) 

Last updated: 30 July 2026

PRIVACY POLICY

SM Roller Shutters is committed to protecting your privacy and handling personal information responsibly. Where applicable, we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, submit an enquiry, or engage with our services. By using our website or providing your information to us, you acknowledge we will handle it as described in this Privacy Policy.

WHAT IS PERSONAL INFORMATION? Personal information means information or an opinion that identifies you or could reasonably identify you.

WHAT PERSONAL INFORMATION WE COLLECT. Information you provide to us may include: full name, email address, phone number, address or suburb, property details relevant to quoting (for example, number of openings, access notes, preferences), enquiry details and preferences, and any photos or notes you choose to provide. When you visit our website, we may also automatically collect: IP address, browser type and device information, pages visited and time spent on pages, referring website or advertising source, and interactions with forms, buttons, and content. This information does not usually identify you directly, but it may be treated as personal information under Australian law.

COOKIES, TRACKING, AND ANALYTICS. We use cookies and similar technologies to operate, analyse, and improve our website and advertising. Cookies are small data files stored on your device that may help us remember preferences, measure website performance, and improve user experience. You can disable cookies through your browser settings, but parts of the website may not function correctly. We may also use third-party tools including Google Tag Manager (GTM), Microsoft Clarity (session recordings, heatmaps, interaction analytics), Meta Pixel, Meta Conversion API (CAPI), and server-side tracking via Stape or similar providers. These tools help us understand how visitors use our website, measure advertising performance, improve our marketing and services, and show more relevant ads. These providers may collect or receive information such as IP address, device data, and website interaction data. We also use Google Ads conversion tracking, which may involve sharing limited contact details you provide (such as name, phone number, and postcode) with Google in hashed form to measure advertising performance. Calls made to phone numbers displayed in our advertising may be routed through call tracking numbers so we can measure which ads lead to enquiries. Call details such as time, duration, and caller number may be recorded for this purpose.

SESSION RECORDING NOTE. We may use session recordings to understand how our website is used and improve it. Please do not enter sensitive information into website fields.

ADVERTISING AND REMARKETING. We may use your information to deliver relevant advertising through platforms such as Meta (Facebook and Instagram) and Google. This may include showing ads to people who have visited our website, measuring conversions and ad effectiveness, and reducing irrelevant or repeated ads. You can manage or opt out of personalised advertising through your platform settings (for example, Meta Ad Settings and Google Ad Settings) and your browser or device privacy controls.

HOW WE USE YOUR PERSONAL INFORMATION. We may use personal information to: respond to enquiries and provide quotes; deliver our products and services; communicate with you about your request (for example, scheduling a measure or clarifying options); improve our website and services; measure and optimise advertising campaigns; and comply with legal obligations. We do not sell your personal information.

DISCLOSURE OF PERSONAL INFORMATION. We may disclose personal information to: service providers who assist us (for example, IT, hosting, analytics, marketing); advertising and analytics platforms; professional advisers where required; and government or regulatory authorities where required by law. We only share what is reasonably necessary for the purpose.

OVERSEAS DISCLOSURE. Some third-party service providers we use may store or process data outside Australia, including in the United States and other countries where their infrastructure is located. By using our website and providing your information, you acknowledge that your personal information may be disclosed to overseas recipients. We take reasonable steps to work with reputable providers and to protect information.

DIRECT MARKETING. If we send marketing messages (for example, email or SMS), you can opt out at any time using the unsubscribe link or by replying with “STOP” (where applicable), or by contacting us using the details below. Opting out will not affect service messages about an enquiry or booking you requested.

DATA SECURITY. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure and you provide information at your own risk.

ACCESS AND CORRECTION. You may request access to the personal information we hold about you and request corrections if it is inaccurate or out of date. Requests can be made using the contact details below.

DATA RETENTION. We retain personal information only for as long as needed to fulfil the purposes outlined in this policy, or as required by law.

THIRD-PARTY WEBSITES. Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

COMPLAINTS. If you have a privacy question or complaint, contact us using the details below. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

CHANGES TO THIS POLICY. We may update this Privacy Policy from time to time. The current version will be available on our website.

CONTACT US | SM Roller Shutters
Email: info@smrollershutters.com.au
Phone: 0424 804 988