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THE SM ROLLER SHUTTERs DIFFERENCE

The SM Difference. No Middlemen, No Markups.

When you call SM, you talk to the owner. When we measure, it’s our crew. When we prepare your shutters, it’s our workshop. When we install, it’s the same team. One business, one team, start to finish.

No salespeople no commission built into the price

Our own crew from measure to install

Same team handles your warranty and support

Customer Reviews

4.9 • 84 Reviews

Get Your Free Quote

HOW SM STARTED

How SM Roller Shutters Started

Before SM Roller Shutters existed, our team worked as subcontractors for larger shutter companies across Melbourne. We did the measuring and the installs. The sales reps who closed deals got paid more than the crew doing the work.

SM Roller Shutters was established to cut out the sales team and the middlemen. The money that used to pay commissions goes into the shutters and the install instead. Better product, fairer price, installed by the people who actually know how.

WHAT MAKES US DIFFERENT

What Makes SM Roller Shutters Different

You talk to the owner

Every enquiry and quote is handled directly. No call centre, no sales team, no handoffs.

No subcontractors

Our install team is in-house. Same crew every time. The only exception is licensed electricians for wiring.

Prepared in our workshop

Every shutter is custom-prepared in our Melbourne workshop. Slats precision-cut, headboxes assembled, everything checked before install day.

CW Products shutters

42mm Double Line aluminium slats. Australian made. Precision roll-formed with a foam-filled profile. Not a no-name import.

Fixed written quotes

The price we quote is the price you pay. Confirmed in writing before work starts. No hidden costs, no install-day surprises.

Up to 10-year warranty

10 years on slats, 5 years on motors, 12 months on electrical. Same team handles the fix if needed.

How We Compare

SM Roller Shutters vs Larger Shutter Companies

SM Roller Shutters

Talk to the owner directly

In-house install team

No sales commissions in your quote

Fixed written quote, no surprises

Custom-prepared in our workshop

Same crew for install and warranty

Larger shutter companies

Sales rep visits first, paid on commission

Installation often subcontracted out

Sales commissions built into price

Quote may change after measure

Factory production, less oversight

Warranty handled by a different team

Get Your Free Quote

“Highly recommend SM Roller Shutters. Prompt service and fair pricing. They installed on time and overall it was an excellent experience. The shutters are excellent quality and perform amazingly well. Professional service from start to finish.”

Paul McNamara

Google Review · Tullamarine, VIC

OUR WORKSHOP

SM Roller Shutters Melbourne Workshop

After the on-site measure, your shutter specs go to our workshop. Each shutter is prepared to your precise specifications.

Slats precision-cut, headboxes assembled, guide rails prepared, motors fitted and tested, everything checked and packed for install day. This isn't a production line. When the shutters arrive at your home, they're ready to go. No cutting on-site, no improvising.

MOTOR OPTIONS

SM and Elero Roller Shutter Motor Options

SM tubular motors (standard). Reliable, quiet, included in every quote. Remote control included. 5-year warranty.

Elero motors (premium, +$265 per shutter). German-engineered. Noticeably quieter at 14 RPM (vs 17 RPM for SM). Noiseless soft brake. Elero manufacturer warranty on top of ours. Compatible with smart home systems via the Smart Life app.

“We recently upgraded our space with two security doors and nine sleek roller shutters, and we couldn’t be happier with the results! The craftsmanship reflects an exceptional European quality that’s rare to find, all at surprisingly affordable prices.”

Shaiky

Google Review

Roller Shutter Warranty and After-Sales Support

WARRANTY AND SUPPORT

10 years on slats. 5 years on SM and Elero motors. 12 months on electrical and workmanship. If a motor fails within warranty, we replace it on-site within 3 business days at no charge. Takes about 45 minutes. Our team maintains detailed records of every job so we know your setup and can source the right part immediately. No third parties, no call centres, no waiting.

42mm Aluminium Roller Shutters

THE PRODUCT WE USE

A single product platform is used across every installation. 42mm foam-filled aluminium slats. Australian made. Precision roll-formed aluminium alloy with CFC-free polyurethane foam fill. 42mm high, 8.5mm thick. Double-coated PU/PA painted finish with lacquer. 17 colours. Maximum recommended width 2800mm, maximum height 2600mm, maximum area 8m². The same shutter on a single window job as on a 29-shutter whole-home fit-out.

How Much Do SM Roller Shutters Cost?

CLEAR PRICING

Starts from $770 per shutter. Average $1,090 for supply, installation, and electrical. No sales commission in the price. We offer a 5% price beat guarantee on genuine written quotes.

Finance through Humm: $0 deposit, up to $15,000 over 36 months. Every quote confirmed in writing.

SM DIFFERENCE FAQ

Common questions about the SM Difference.

Horizontal aluminium slats roll up into a compact headbox mounted above your window. A tubular motor is housed within the drive axle and drives the slats up and down via remote control or wall switch. When closed, the slats interlock into a rigid panel and the motor’s internal brake engages to hold everything in place. See our electric shutters page for control options including smart WiFi, scheduling, and phone app.

Our own in-house crew. No subcontractors, no hired labour, no third-party installers. The same team works on every job. The only external trade is licensed electricians for wiring, which requires a specific licence. The electrician is coordinated by our team and included in your quote. See the full process on our installation page.

No. Every enquiry and quote is handled directly by the owner. No commission-based salespeople visit your home, which means there’s no sales markup built into your price. The savings from cutting out sales costs go into the product and installation quality. This is the core reason SM Roller Shutters was established. See our pricing page for how this direct model affects your quote.

10 years on slats, 5 years on SM and Elero motors, 12 months on electrical and workmanship. If a motor fails within warranty, we replace it on-site within 3 business days at no charge. You work directly with the team that did the original install. Contact us directly for any warranty enquiry.

42mm foam-filled aluminium roller shutters. Australian-made precision roll-formed aluminium alloy with a CFC-free polyurethane foam fill. 42mm high, 8.5mm thick. Double-coated PU/PA paint with lacquer topcoat. 17 colours. The same product is specified on every job, whether it’s a single window or a 29-shutter whole-home fit-out. SM tubular motors are standard. Elero motors (German-engineered, quieter) are available as a premium upgrade.

EXPERIENCE THE DIFFERENCE

See the SM Difference for Yourself

Free on-site measure. Meet the owner, see the product, get a fixed quote. No middlemen, no markups, no pressure.

Get Your Free QuoteCall 1300 881 312
0424 804 988Book Your Free Measure

Terms & Conditions

SM SMART TRADING PTY LTD | ABN 15 675 563 809 | (“SM Roller Shutters”, “we”, “us”, “our”)

Last updated: 30 July 2026

TERMS AND CONDITIONS (SUPPLY, INSTALLATION, REPAIRS)

These Terms and Conditions (“Terms”) apply to all quotes, orders, supply, installation, repairs, and services provided by SM Roller Shutters to you (“you”, “customer”). If there is any inconsistency between these Terms and a written quote or invoice, the quote or invoice will apply to the extent of the inconsistency.

1. DEFINITIONS. “Goods” means roller shutters and any related parts, accessories, remotes, controls, and materials we supply. “Services” means measuring, quoting, custom preparation, installation, electrical work (where included), repairs, and any related labour. “Work” starts when we order materials, commence custom preparation, schedule installation resources, or otherwise begin preparation for your job.

2. QUOTES AND ACCEPTANCE. Quotes are valid for 30 days from the date issued unless stated otherwise in writing. A quote is accepted when you confirm acceptance in writing (including SMS or email) or pay a deposit. Quotes are based on conditions reasonably observed at the time of quoting. If conditions differ, a variation may be required. If there is an obvious error in a quote, we may correct it before installation begins.

3. DEPOSITS AND PAYMENTS. A deposit of 30% is required to place an order (unless stated otherwise on your invoice). Your deposit covers admin, scheduling, ordering materials, and preparation work. The remaining balance is due on completion of installation. If payment is overdue, we may pause work, reschedule, and recover reasonable costs. Payment is accepted by the methods stated on your invoice.

4. VARIATIONS AND ADDITIONAL WORK. Changes requested after accepting the quote will require a written variation for your approval and may affect price and timeline. Extra work outside the agreed scope will be discussed and approved before proceeding. If the work area is not clear on arrival, additional charges may apply — labour charged at $100/hour or $50/shutter depending on what is required.

5. SCHEDULING AND DELAYS. All timeframes are estimates only and may vary due to supplier delays, material availability, workload, weather, or site conditions. To the extent permitted by law, we are not liable for penalties or indirect losses caused by delays.

6. SITE ACCESS AND CUSTOMER RESPONSIBILITIES. You agree to provide safe, clear access to work areas and power where required; remove obstacles, furniture, blinds, and fragile items; secure pets and children; ensure someone over 18 is on site; and obtain any approvals required (landlord, body corporate, permits). If access is not available or the site is unsafe, we may reschedule and a return visit fee may apply.

7. INSTALLATION AND COSMETIC LIMITS. Installation involves drilling and fixings and may cause minor marks to surfaces. Unless agreed in writing, we do not repaint or refinish surfaces. If we cause damage due to our negligence, we will take reasonable steps to rectify it.

8. ELECTRICAL WORK. Electrical work will be completed by a licensed electrician we organise. A Certificate of Electrical Safety will be provided for all electrical work completed.

9. OWNERSHIP AND RISK. All Goods remain our property until full payment is received and cleared. Risk passes to you once installed. If payment remains unpaid, you agree to provide reasonable access for us to recover unpaid Goods.

10. CANCELLATIONS. Before Work starts: we may retain or charge an amount reflecting reasonable costs incurred. After Work starts: you are responsible for all reasonable costs including materials ordered or custom-prepared and labour already performed. Refunds will be reduced by these costs except where required by law.

11. AUSTRALIAN CONSUMER LAW. Our Goods and Services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits your rights under the Australian Consumer Law.

12. WARRANTY — RESIDENTIAL USE. Aluminium roller shutters (including window roller shutters): 10 years on shutter profile slats. Electric motors: 5 years (SM tubular motor) or 7 years (Elero motor, where fitted). Electronic components including receivers, remotes, wall switches, and WiFi control units: 1 year. Polycarbonate Roller Shutter: 3 years on shutter profile slats and electrical motors. Alfresco Roller Shutter: 5 years on shutter profile slats and electrical motors. Manual winders, stainless steel cables, bearings, brackets, axles, pelmets, and other parts: 1 year. Roof shutter applications or shutters installed at less than 70 degrees pitch: 1 year. Workmanship and electrical workmanship/parts supplied by us: 1 year. Commercial goods, services, and repair jobs: 1 year unless stated otherwise in writing. All warranty periods start from the installation date.

13. WARRANTY EXCLUSIONS. Warranty does not apply to issues caused by: relocation of the shutter; unauthorised modifications or repairs; use of non-genuine parts; misuse, neglect, or lack of maintenance; continued use while a fault is present; power surges, vandalism, impact, storms, floods, bushfires, lightning, salt exposure, chemicals, extreme weather, or animal interference; or normal wear and tear and cosmetic ageing.

14. WARRANTY CLAIMS. Submit claims by email within the warranty period, including your name, address, installation date, photos/video where possible, and description of the issue. We may schedule an inspection. If covered, we will repair or replace the defective component. If not covered, we will advise paid repair options.

15. REPAIRS AND CALL-OUT FEES. Standard call-out fee: $165 within 30 km. Additional travel charges apply beyond 30 km. A call-out fee applies when the workmanship warranty has expired or where the issue is not caused by us. For shutters not installed by us, the call-out fee is waived if you proceed with the paid repair recommended at that visit. After-hours/weekend/public holiday call-out fee starts at $495 within 30 km. Labour and parts for non-warranty repairs are charged separately. No paid work proceeds without your approval. If you decline repairs after attendance, the call-out fee remains payable.

16. URGENT REPAIRS. We will schedule repairs as soon as reasonably possible. Urgent or after-hours attendance may be available at higher rates as set out above.

17. WARRANTY TRANSFERABILITY. Warranties apply to the original purchaser and original installation site. Any transfer requires our written approval.

18. LIMITATION OF LIABILITY. Nothing excludes consumer guarantees under Australian Consumer Law. To the extent permitted by law, we are not liable for indirect or consequential loss. Where permitted by law, our liability is limited to supplying the services again or paying the cost of having the services supplied again.

19. CHANGES TO TERMS. Any updated Terms apply to future quotes and orders. The Terms that apply to your job are those in place when you accept your quote, unless both parties agree in writing to a change.

20. GOVERNING LAW. These Terms are governed by the laws of Victoria, Australia. Disputes will be handled in the courts of Victoria.

CONTACT US | SM Roller Shutters
Email: info@smrollershutters.com.au
Phone: 0424 804 988

Privacy Policy

SM SMART TRADING PTY LTD | ABN 15 675 563 809 | (we, us, our, or SM Roller Shutters) 

Last updated: 30 July 2026

PRIVACY POLICY

SM Roller Shutters is committed to protecting your privacy and handling personal information responsibly. Where applicable, we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, submit an enquiry, or engage with our services. By using our website or providing your information to us, you acknowledge we will handle it as described in this Privacy Policy.

WHAT IS PERSONAL INFORMATION? Personal information means information or an opinion that identifies you or could reasonably identify you.

WHAT PERSONAL INFORMATION WE COLLECT. Information you provide to us may include: full name, email address, phone number, address or suburb, property details relevant to quoting (for example, number of openings, access notes, preferences), enquiry details and preferences, and any photos or notes you choose to provide. When you visit our website, we may also automatically collect: IP address, browser type and device information, pages visited and time spent on pages, referring website or advertising source, and interactions with forms, buttons, and content. This information does not usually identify you directly, but it may be treated as personal information under Australian law.

COOKIES, TRACKING, AND ANALYTICS. We use cookies and similar technologies to operate, analyse, and improve our website and advertising. Cookies are small data files stored on your device that may help us remember preferences, measure website performance, and improve user experience. You can disable cookies through your browser settings, but parts of the website may not function correctly. We may also use third-party tools including Google Tag Manager (GTM), Microsoft Clarity (session recordings, heatmaps, interaction analytics), Meta Pixel, Meta Conversion API (CAPI), and server-side tracking via Stape or similar providers. These tools help us understand how visitors use our website, measure advertising performance, improve our marketing and services, and show more relevant ads. These providers may collect or receive information such as IP address, device data, and website interaction data. We also use Google Ads conversion tracking, which may involve sharing limited contact details you provide (such as name, phone number, and postcode) with Google in hashed form to measure advertising performance. Calls made to phone numbers displayed in our advertising may be routed through call tracking numbers so we can measure which ads lead to enquiries. Call details such as time, duration, and caller number may be recorded for this purpose.

SESSION RECORDING NOTE. We may use session recordings to understand how our website is used and improve it. Please do not enter sensitive information into website fields.

ADVERTISING AND REMARKETING. We may use your information to deliver relevant advertising through platforms such as Meta (Facebook and Instagram) and Google. This may include showing ads to people who have visited our website, measuring conversions and ad effectiveness, and reducing irrelevant or repeated ads. You can manage or opt out of personalised advertising through your platform settings (for example, Meta Ad Settings and Google Ad Settings) and your browser or device privacy controls.

HOW WE USE YOUR PERSONAL INFORMATION. We may use personal information to: respond to enquiries and provide quotes; deliver our products and services; communicate with you about your request (for example, scheduling a measure or clarifying options); improve our website and services; measure and optimise advertising campaigns; and comply with legal obligations. We do not sell your personal information.

DISCLOSURE OF PERSONAL INFORMATION. We may disclose personal information to: service providers who assist us (for example, IT, hosting, analytics, marketing); advertising and analytics platforms; professional advisers where required; and government or regulatory authorities where required by law. We only share what is reasonably necessary for the purpose.

OVERSEAS DISCLOSURE. Some third-party service providers we use may store or process data outside Australia, including in the United States and other countries where their infrastructure is located. By using our website and providing your information, you acknowledge that your personal information may be disclosed to overseas recipients. We take reasonable steps to work with reputable providers and to protect information.

DIRECT MARKETING. If we send marketing messages (for example, email or SMS), you can opt out at any time using the unsubscribe link or by replying with “STOP” (where applicable), or by contacting us using the details below. Opting out will not affect service messages about an enquiry or booking you requested.

DATA SECURITY. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure and you provide information at your own risk.

ACCESS AND CORRECTION. You may request access to the personal information we hold about you and request corrections if it is inaccurate or out of date. Requests can be made using the contact details below.

DATA RETENTION. We retain personal information only for as long as needed to fulfil the purposes outlined in this policy, or as required by law.

THIRD-PARTY WEBSITES. Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

COMPLAINTS. If you have a privacy question or complaint, contact us using the details below. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

CHANGES TO THIS POLICY. We may update this Privacy Policy from time to time. The current version will be available on our website.

CONTACT US | SM Roller Shutters
Email: info@smrollershutters.com.au
Phone: 0424 804 988