Roller Shutters FAQ. Common Questions Answered.

Horizontal aluminium slats retract into a headbox assembly above your window. A tubular motor inside the axle drives them up and down via remote or wall switch. When closed, slats interlock into a solid barrier. Motor is hermetically sealed and invisible from outside. Electric shutters

They can. Roller shutters are a permanent improvement that adds security, insulation, noise reduction, and street appeal. In suburbs where break-ins or road noise are common, shutters are a selling point. Quality matters. Well-fitted aluminium shutters hold their value.

Clean slats with a mild detergent solution quarterly. Flush guide rails with a low-pressure hose. Avoid high-pressure washing. The motor is sealed and doesn’t need servicing. If you notice any change in operation, contact us. Most issues are resolved in a single service visit.

Contact us on 1300 881 312. Individual slats can be replaced without removing the whole shutter. Motors swapped on-site in about 45 minutes. Our team maintains detailed records of every job so we know your setup.

Yes. Slats interlock into a rigid panel. Motor’s internal brake holds the shutter when closed. No external handle or keyhole. Most burglars avoid homes with visible shutters. Security shutters

They deliver a measurable improvement. Foam-filled slats and the air gap between shutter and glass dampen outside sound. Particularly effective against traffic, trains, and aircraft. Every home is different, so we don’t make specific dB claims. Noise reduction

Yes. External shutters intercept sunlight before it passes through the glass. Foam-filled slats also insulate in winter. West-facing windows experience the most significant improvement. Heat reduction

Yes. The foam-filled slats and air pocket reduce heat transfer in both directions. Your heating and cooling run less. Energy saving

Some customers report their insurer views shutters favourably, but there is no industry-standard discount in Australia. Check with your insurer directly.

17 colours in a double-coated PU/PA painted finish with lacquer. Popular choices: Surfmist, Magnolia Cream, Monument. Our team presents all 17 physical samples to every measure. Colour visualiser

Manual uses a strap or winder. Electric uses a tubular motor operated by switch, remote, or app. We only install electric. SM motors are standard. Elero motors are $265 more. Electric shutters

Yes. 42mm foam-filled aluminium slats, Australian made. Every shutter custom-prepared in our Melbourne workshop. Australian shutters

Most types: casement, sliding, double-hung, awning, bay, corner. Also sliding doors, French doors, bi-folds. Bay and corner windows carry a surcharge based on complexity. Window shutters

Yes. Shutter mounts above the frame and covers the full opening. Electric operation is standard for doors. Sliding door shutters

Yes, with the smart WiFi upgrade. Smart Life app (iOS, Android). Compatible with Google Home and Amazon Alexa. Apple HomeKit not natively supported. If WiFi goes down, the touchscreen and remote still work (RF-based). Motorised shutters

The SM tubular motor is our standard. It’s tested, reliable, and backed by our warranty. It handles everyday use on standard-sized windows without issue and is included in all our electric shutter quotes. The Elero motor is a German-engineered premium upgrade at $265 more per shutter. It runs quieter, has more advanced smart home compatibility, and comes with its own manufacturer warranty on top of ours. Your quote shows both options side by side with clear pricing so you can compare. See our motorised roller shutters page for the full breakdown.

Average around $1,090 incl GST for standard single-storey windows. Range: $770 to $1,655. Sliding doors from $1,025. Double-storey access is quoted on-site. Pricing guide

Call 1300 881 312 or fill in the form on our contact page. Free on-site measure. Fixed written quote with everything included. See what’s included.

Each shutter: 30 to 120 minutes. Most homes done in a single day. 4 to 6 weeks from quote approval to install. Installation process

10 years on roller shutter slats, 5 years on SM and Elero motors, and 12 months on electrical components and workmanship. Your quote confirms the exact terms in writing before any work begins. If something needs attention, you call us directly and we sort it. Same team, no call centres.

Yes, we need someone home on install day. Our crew will need access to the inside of your home to test each shutter, check the electrical wiring, and make sure everything operates correctly before we leave. Install typically takes a full day for a whole-home job, or a few hours for smaller jobs. We’ll confirm the date and give you a morning arrival time so you can plan around it. If you need to step out briefly during the install, that’s fine as long as we can access the windows. See our installation process for the full rundown.

Yes. We install shutters on both single and double-storey homes across Melbourne. Upstairs windows require working at height, which means additional safety equipment and more time on site. This is reflected in a heights surcharge of $80 to $220+ per shutter, depending on access. The surcharge covers scaffolding, elevated work platforms, or ladder access as needed. We assess access during the free on-site measure and confirm the exact cost in your written quote. See our pricing page for more on cost factors.

There’s no minimum order. We’re happy to install a single shutter on one window if that’s all you need. Some customers start with their most exposed or street-facing windows and add more later. The only thing to keep in mind is that the per-shutter cost is slightly higher for smaller jobs because setup and travel time are spread across fewer shutters. For larger orders of 8 or more, the per-shutter cost comes down. Either way, your quote is fixed in writing before we start. Get in touch to book your free measure.

If you have existing roller shutters that need replacing, we can remove them as part of the install. Let us know during the on-site measure so we can factor it into the quote. For internal blinds or curtains, we don’t remove those as part of our service, but they can stay in place. Roller shutters mount on the outside of the window frame, so they don’t interfere with what’s inside. If your existing shutters are from another company and just need repairs, give us a call and we’ll let you know if we can help.

Yes. Humm finance. $0 deposit, up to $15,000 over 36 months. Payments start after installation. Without finance: 30% deposit required. 3% credit card surcharge. Finance page