ABOUT SM ROLLER SHUTTERS
About SM Roller Shutters. Owner-Run, In-House Team.
Owner-operated. In-house team. No sales reps, no subcontractors. The same people from first call to finished install and every warranty call after.
Owner-operated from your first call to finished install
Our own crew on every job, no subcontractors
4.9 stars across 84+ Google reviews
Customer Reviews
4.9 • 84 Reviews
Get Your Free Quote
Takes 60 secs. We reply within 30 mins.
HOW SM STARTED
How SM Roller Shutters Started
Our team used to work as subcontractors for larger roller shutter companies across Melbourne. We did the measuring and the installs. The sales reps who went out for the consultation and closed the deal took home more than the crew doing the actual work.
SM Roller Shutters was established to cut out the middlemen. No sales team, no commissions. The money that used to pay sales reps goes into the shutters and the install instead.
WHAT WE STAND FOR
What SM Roller Shutters Stands For
Talk to the owner
Every enquiry and quote is handled directly by the person who runs the business. No call centre, no handoffs. When you call 1300 881 312, you’re speaking with someone who knows the product.
In-house crew
Our install team works for us, not as subcontractors. They’re the same crew every time. The only exception is licensed electricians for wiring.
Fixed written quotes
The price we quote is the price you pay. Confirmed in writing before any work starts. No hidden costs, no add-ons on install day.
OUR WORKSHOP
SM Roller Shutters Melbourne Workshop
Every shutter is custom-prepared in our Melbourne workshop. Slats precision-cut to your exact window width, headboxes assembled, guide rails prepared, motors fitted and tested.
The product specified is 42mm foam-filled aluminium slats, Australian made. Nothing is pre-made or pulled from a shelf. Specifications transfer from the on-site measure directly to the workshop, and everything is prepared specifically for your home.
“I recently had SM Roller Shutters install roller shutters and a security door at my home, and I couldn’t be happier with the results. From start to finish, their service was exceptional. The team was professional, punctual, and incredibly efficient. The quality of the roller shutters and security door is outstanding.”
Nirali Desai
Google Review
WHY HOMEOWNERS TRUST US
One Team From Quote to Install to Warranty
You contact us, we measure, we prepare your shutters, we install them, and we handle warranty. One team through the entire process.
No handoffs between departments, no chasing different contacts for support. If a motor fails within warranty, we replace it on-site within 3 business days at no charge. Our team maintains detailed records of every job so we know your setup.
THE TEAM
Meet the SM Roller Shutters Team
SM is a family-run business. The same people who answer your call are the ones who measure your windows, prepare your shutters in the workshop, and install them at your home.
There’s no sales department, no admin layer, and no handoff between teams. If you call with a question three months after install, the person who picks up knows your job because they were part of it.
GET YOUR FREE QUOTE TODAY
Get A Free Roller Shutter Quote
We’ll measure on-site, guide you through the options, and provide a clear, fixed quote. If it makes sense, we lock it in. If not, no obligation.
How much do roller shutters cost?
CLEAR PRICING
Starts from $770 per shutter (incl GST). The average home window costs around $1,090 for supply, installation and licensed electrical work. No salespeople, no commission built into the price. Quote is fixed and confirmed in writing.
Finance available through Humm. $0 deposit, up to $15,000 over 36 months. See our finance page for details.
ABOUT SM ROLLER SHUTTERS FAQ
Common questions about SM Roller Shutters.
Who is SM Roller Shutters and how does the business operate?
SM Roller Shutters is a Melbourne-based, owner-operated roller shutter business. We handle every quote directly, custom-prepare every shutter in our Melbourne workshop, and install with our own in-house crew. There are no sales reps, no commission-based salespeople, and no subcontracted installers. This direct model means less overhead, fairer pricing, and consistent quality on every job.
Where are SM Roller Shutters based in Melbourne?
We’re based in Melbourne’s western suburbs. Our workshop is where every shutter is cut, assembled, and prepared before installation. Visits are by appointment only. See our Australian shutters page for more on our workshop process.
Does SM Roller Shutters use subcontractors for installation?
No. Our install crew is in-house. They work for us full-time and they’re the same team on every job. The only exception is licensed electricians for wiring, because that requires a specific licence. The electrician is coordinated by our team, included in your quote, and a Certificate of Electrical Safety is provided on completion. See the SM difference for the full breakdown.
What warranty does SM Roller Shutters offer?
10 years on shutter slats, 5 years on both SM and Elero motors, and 12 months on electrical components and workmanship. If a motor fails within warranty, we replace it on-site within 3 business days at no charge. The swap takes about 45 minutes. You work directly with the team that installed your shutters. See our pricing page for what’s included in every quote.
How do I get a roller shutter quote from SM?
Call 1300 881 312 or fill in the form on our contact page. Response time is within 30 minutes during operating hours. From there, we book a free on-site measure where our team assesses every window, discusses your options, shows you motor choices and all 17 colour samples, and provides a fixed written quote covering everything. No obligation, no follow-up pressure.
Related Pages
Learn more about how we work.
The SM Difference
No middlemen, no markups. See how our direct model gives you a better deal.
Installation Process
How we measure, prepare, and install your roller shutters from start to finish.
Pricing Guide
Clear pricing from $770 per shutter. Average ~$1,090 per window incl GST.
GET IN TOUCH
Ready to Talk to the Team?
No salespeople. No call centres. Just the people who actually measure, prepare, and install your shutters.